How long do I need to wait for my order to arrive?
I ask that up to 2 weeks be allowed for delivery, I state this to allow for any other orders I may have to complete before starting yours. It also allows me time to receive any materials I may be waiting for. In most cases the majority of my posts and bridges are made and dispatched within a week.
Where do you post to?
At the moment I post to the UK only, however if you are from another country and want to purchase, then please contact me so I can see if it is possible and provide an accurate price where able.
Do I have to pay extra for postage?
Why do I have to provide a mobile phone number?
The majority of UK buyers will not have to pay any extra as postage is included in the displayed price.
If you are buying more than a 2 metre post however; please contact me prior to purchase, so I can check the postage cost. Also if you live in an area that is usually charged more for postage, i.e. some parts of Scotland/northern Ireland etc; then it would be best to email me, prior to purchase I can then get double check the postage cost, and give you an accurate price.
Failure to contact me prior to purchase may result in the cancellation of your order.
I ask for a mobile phone number, because My hermes and parcel force request one. They wont let me book the delivery unless one is provided. They need it so they can keep you updated, with your delivery.
My technique for fixing the 6mm sisal rope allows for slight movement within the rope which is beneficial to your kitty and stops claw damage. Sisal rope expands and contracts and sticking it into place would cause damage to the post. It expands when warm and contracts when wet it wont really affect you if you are using it as an inside product. When I make the posts I tie the rope as tight as possible. If it gets warm the coils expand and slacken off a little this is easily remedied by spraying the coils with a bit of water.
Are all of your materials cat safe?
I don't use treated rope or treat any of the wood.
If I don't know what the material has in it then I don't use it.
I also do not use any cardboard tubing in my products the sore is a UPVC tubing.
What guarantee do you offer?
I offer a 12 month guarantee on the structure of my products.
I don't guarantee the rope because different cats scratch at different rates; plus you may have a multi cat household, which means your post will get more use than the post I made for Ollie.
If you have any problems just send me an email and I will do everything I can to help you.
What payment methods do you accept?
The shopping cart on my website has two options
You can pay via paypal or pay via stripe using your debit/credit card.
I also accept bank transfer, cheque, postal order.
If you wish to pay via bank transfer, please email me, prior to purchase.
If you wish to send a cheque or postal order, please contact me, prior to purchase.
What do you use my personal data for?
Can I get an item made to my specification?
if you have seen a wall post but feel it is too long or too wide or want a bridge but feel it would be too long or short, just send me an email with your requirements and I will see what I can do.
Why don't you glue the sisal rope?
To purchase an item from me you need to provide your name, address, email, phone number and to make payment through either stripe or paypal. Once payment is made I receive an invoice from wix informing me of the sale. Once your item is made I then use your name address and phone number to book your delivery. I use your email to keep you updated with your order. As soon as I know you have received your item and are happy your personal information is deleted. I do not share or retain any information